Cancellation Policy

We understand that sometimes plans change, and we strive to make the cancellation process as simple and straightforward as possible. Please review our policy below for detailed guidelines:

1. Cancellation Before Shipment

• If you wish to cancel your order before it has been shipped, please contact our customer support team immediately at service@doswarm.com.
• We do not charge any cancellation fees for orders canceled before shipment.
• A full refund will be processed to your original payment method within 1-2 business days of your cancellation request being confirmed.

2. Cancellation After Shipment

• Once an order has been shipped, it can no longer be canceled.
• If you no longer wish to keep the product, you may initiate a return request after receiving the package. Please refer to our Return Policy for detailed instructions and conditions.

3. Special Conditions

• Customized or personalized items cannot be canceled once production has begun.
• In the rare case of a processing delay, you will have the option to cancel your order without penalty before shipment.

4. How to Request a Cancellation

• Send an email to service@doswarm.com with the subject line "Order Cancellation Request." Include the following details:
  • Your full name.
  • Order number.
  • Reason for cancellation (optional).
• Our support team will review your request and confirm the cancellation within 1-2 business days.

5. Refund Processing

• All eligible refunds will be issued to the original payment method.
• Depending on your payment provider, it may take 5-10 business days for the refund to reflect in your account.

If you have any questions or need further assistance, our support team is here to help！