FAQs
Welcome to our FAQ page! Below, you’ll find answers to some of the most commonly asked questions about shopping at Dowarm.com. If you don’t see your question here, feel free to contact us at service@doswarm.com.
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What payment methods do you accept?
We currently accept payments exclusively through PayPal. PayPal allows you to securely pay using your PayPal balance, credit card, or bank account, without sharing any financial details with us.
Do you charge sales tax?
No, we do not charge sales tax on any orders. The price you see is the final price you pay, excluding potential import duties for international shipments.
What countries do you ship to?
We currently only ship to the United States. We are working on expanding our shipping options to other countries in the future. Stay tuned for updates!
For estimated delivery times, please refer to our Shipping Policy.
How long will it take to receive my order?
Our standard processing time is 1-5 business days. Shipping times vary by destination:
- United States: 8-14 business days
For more details, check out our Shipping Policy.
Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor your package's progress online.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Products must be in their original condition and packaging. To initiate a return, visit our Return and Refund Policy.
How do I cancel or modify my order?
You can request order cancellations or modifications within 24 hours of purchase by contacting us at service@doswarm.com. After this period, we may not be able to accommodate changes as the order will have been processed.
What should I do if my order arrives damaged?
If your order arrives damaged or defective, please email us at service@dowarm.com within 7 days of receiving your order. Include your order number and photos of the damaged product for a quick resolution.
Do you offer discounts or promotions?
Yes! We frequently offer discounts, coupons, and seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated.
Are my payments secure?
Absolutely. We use industry-standard SSL encryption to protect your payment and personal information. Your security is our priority.
What if I need additional help?
Our customer support team is here to assist you! Contact us via email at service@dowarm.com, and we’ll get back to you within 24-48 hours.
Who pays for the return shipping costs?
If the return is not due to a product defect (e.g., change of mind, incorrect purchase, or choosing an unsuitable item), the return shipping costs will be the responsibility of the customer. Please ensure the returned item is well-packaged to avoid any damage during transit.
If you have any questions or concerns about the product, please contact our customer support team before initiating the return, and we’ll be happy to assist you. For more details, please refer to our Return Policy.
