Return and Refund Policy

Effective Date: 18/12/2024

At Doswarm, we are committed to ensuring a seamless shopping experience for our customers. Our return and refund policy is designed to address any concerns and provide clear guidelines for handling returns, exchanges, and refunds. Please read the details below to understand our process.

1. General Return Policy

We offer a 30 return policy from the date of delivery. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:

Eligible Items for Return

  • The item must be unused, in its original condition, and with all tags, labels, or packaging intact.
  • Items must be free from wear, stains, and odors.

Non-Eligible Items for Return

  • Customized or personalized products (unless they arrive damaged or with a manufacturing defect).
  • Clearance or final sale items.
  • Digital downloads or virtual goods.

2. Return Process

Step 1: Submit a Return Request

Contact our support team via service@doswarm.com or Contact Us with the following details:

  • Order number.
  • Reason for the return (e.g., incorrect item, defective product, change of mind).
  • Photos of the product (if applicable, for damaged or defective items).

Step 2: Receive a Return Authorization

Once your request is reviewed and approved, you will receive a Return Authorization (RA) number along with the return address. Items sent back without an RA number may not be processed.

Step 3: Ship the Item

  • Ensure the item is securely packaged to avoid damage during transit.
  • Include a copy of your original receipt or proof of purchase in the return package.
  • Use a trackable shipping method. We are not responsible for items lost in transit.

Step 4: Inspection and Approval

Once we receive your returned item, it will be inspected to ensure it meets our return criteria. You will be notified via email about the approval or rejection of your return.

3. Refund Policy

Refund Eligibility

  • Refunds are issued only for eligible returns as outlined above.
  • Refunds will be processed to your original payment method.

Processing Time

  • Approved refunds will be processed within 2 business days of return approval.
  • Please allow additional time for the amount to reflect in your account, depending on your bank or payment provider.

Partial Refunds

In some cases, partial refunds may be granted (e.g., for items that are returned in a condition that does not fully meet our return criteria).

4. Exchange Policy

If you wish to exchange an item, follow the same steps outlined in the return process. Once the return is approved, the replacement item will be shipped to you. Please note:

  • Exchanges are subject to stock availability.
  • Shipping fees for the exchange may apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within a day of delivery. Provide clear photos of the product and packaging for verification. We will:

  • Offer a replacement free of charge.
  • Provide a full refund if a replacement is not feasible.

6. Return Shipping Costs

If the return is not due to a product defect (e.g., change of mind, incorrect purchase, or choosing an unsuitable item), the return shipping costs will be the responsibility of the customer. Please ensure the returned item is well-packaged to avoid any damage during transit.

If your return is approved, the return shipping cost will be deducted from your total refund.

7. Cancellations and Changes

  • Orders can be canceled or modified within 24 hours of placement.
  • Once processing begins, cancellations may no longer be possible.

For more details, please refer to our cancellation policy.

8. Contact Us

For any questions or concerns about returns, exchanges, or refunds, feel free to reach out:

Our customer support team is available 7 days a week from 9am - 5pm to assist you.

9. Important Notes

  • Refunds will not be issued for items returned outside the policy timeline.
  • For personalized products, refunds are only available for defects or errors caused by us.
  • We reserve the right to refuse returns that do not comply with the policy.

By shopping with Doswarm, you agree to our return and refund policy. We aim to make every effort to resolve issues quickly and fairly to ensure your satisfaction.